The world's most realistic plush animals
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Made only by hand - Made only in Italy

Returns and Exchanges

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within seven days of purchase in its original condition for a refund in the original form of payment or an exchange. Piutrè merchandise may be returned via USPS, FedEx, or UPS. All merchandise must be in new and unused condition with all tags intact.

Returns to Piutrè USA

Please contact our customer service department ( and request a Return Authorization Form. The form will be sent to you via return email. Fill out the form and be sure to include it in the return package.

Please ship your package via an insured, traceable means, such as USPS, FedEx,  or UPS.

Return to:

Piutrè USA, Ltd.
Attn: Returns
8229 Boone Boulevard, Suite 240
Vienna, Virginia 22182

Customers are responsible for return shipping charges.

Returns and exchanges will be processed within three to five business days of receipt.

Made-to-Order Items

Items that are made to order or that are customized at a client’s request may not be exchanged or returned.


Piutrè USA reserves the right to modify its exchange and return policy.