The world's most realistic plush animals
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Made only by hand - Made only in Italy
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Customer Service

We’d love to hear from you. If you reach us when we’re not in the office, we’ll get back in touch with you either later the same day or the next business day.

Please keep in mind that we are a very small company. While we are passionate about what we do, it's possible that if you call or email outside of our regular business hours (typically 9 AM - 7 PM weekdays and 11:30 AM - 5 PM weekends), we'll need to get back to you the next day. We don't outsource anything.

Call us at:

1.888.434.2450 (the toll-free number for our headquarters in Vienna,Virginia)

Fax us at:

1.703.940.8030

E-mail us at:

customerservice@piutre.com

Write us at:

Piutrè USA, Ltd.
8245 Boone Boulevard, Suite LL-7
Vienna, Virginia 22182
U.S.A. 

Or use the contact form on this page of our website.

Our Guarantee

We love what we do—selling the most beautiful and realistic plush animals in the world. We guarantee that each member of the Piutrè Animal Collection is “Made Only by Hand . . . Made Only in Italy."

We aim to provide our customers with the finest products of their kind, as well as friendly, knowledgeable, and highly personalized service. We want to get things right. We’re happiest when our customers are thrilled with their purchases.

Please keep in mind that because each Piutrè animal is made by hand, it is, therefore, unique. If for any reason a product doesn’t live up to your expectations, however, simply return to us for an exchange or refund.

We’ll bend over backwards to make—and keep—you happy.